Precor stands behind our products. We strive to provide quality products, exceptional customer service, and a warranty that protects your investment in the event your product should encounter specific issues.
To ensure you receive the quality service you deserve, we select Precor Authorized Dealers and Servicers whom we believe share our vision of quality and service.
Precor provides the training to its Authorized Dealers, Installers and Servicers for proper installation and maintenance. We expect our Dealers and installers to provide pre-delivery and post-delivery service and to maintain trained service personnel.
Occasionally, an unauthorized dealer manages to obtain Precor equipment and offers it for sale to unsuspecting customers. We try to prevent this from happening in both unauthorized stores and on the Internet. Unfortunately, we don't catch everyone.
The Precor warranty is not transferable, if an unauthorized seller obtains new equipment, the warranty belongs to the person who first it - in this case, the unauthorized dealer. The warranty cannot be transferred to you.
Our warranty also clearly states that it is void in the event an unauthorized person provides service to the equipment - this includes installation and set up of the product.
Sometimes unauthorized sellers will remove the serial number from a product so it can't be traced to them - removal of the serial number also voids the warranty.
Safety and Service Issues
We have a legitimate interest in preventing products from being sold by unauthorized sellers who may not have Precor qualified and trained personnel for installation or service.
Unauthorized servicers do not have access to Precor certified parts. There may be some safety risks involved when an unauthorized servicer utilizes parts not specifically designed for Precor products.