- UK and Ireland
Precor sells its products only through its Precor Authorized Dealer retail store network, Precor.com and Amazon.com.
Precor stands behind our products. We want to help you achieve your fitness goals. We strive to provide quality products, exceptional customer service, and a warranty that protects your investment in the event your product should encounter specific issues.
To ensure you receive the quality service you deserve, we select Precor Authorized Dealers and Servicers whom we believe share our vision of quality and service.
Most Precor products are equipped with features which require proper installation and set-up. Precor provides the training to its authorized dealers and Precor.com e-commerce installers for proper installation and maintenance. We expect our Dealers and installers to provide pre-delivery and post-delivery service and to maintain trained service personnel.*
Occasionally, an unauthorized dealer manages to obtain Precor products and offers the products for sale to unsuspecting customers. We try to prevent it from happening in both unauthorized stores and on the Internet. Unfortunately, we don't catch everyone.
When an unauthorized dealer sells a Precor product, they are misrepresenting our products and inaccurately designating the Precor relationship with them. This adversely affects our goodwill and our name in the industry and community, and negatively impacts you in the following ways:
The Precor warranty is not transferable, the warranty belongs to the person who bought the Precor product -- in this case, that person is the unauthorized dealer. The warranty cannot be transferred to you.
Our warranty also clearly states that it is void in the event an unauthorized person provides service to the equipment - this includes installation and set up of the product.
Sometimes unauthorized dealers will remove the serial number from a product so it can't be traced to them - removal of the serial number also voids the warranty.
We have a legitimate interest in preventing products from being sold by unauthorized dealers who may not have Precor qualified and trained personnel for installation or service.
Unauthorized servicers do not have access to Precor certified parts. There may be some safety risks involved when an unauthorized servicer utilizes parts not specifically designed for Precor products.
Precor invests significant time and effort designing and building the finest equipment in the industry. By purchasing Precor from an authorized dealer, you can rest assured that you will get the most from your investment. If you question whether or not you are purchasing from an authorized dealer, please contact Precor for confirmation.
When contacting a Dealer, look for the logo, to help you verify that they are a Precor Authorized Dealer.
*Products purchased on Amazon.com are not professionally installed unless you call the number listed for additional professional installation.