You are here

FAQ

Corporate

  • Where is Precor located?

    Precor is headquartered in Woodinville, Washington state, USA, with corporate offices around the world. For a list of Precor locations, visit the About Precor section of Precor.com.

  • Do you offer GSA or educational pricing discounts?

    GSA, or the General Services Administration, is a federal government agency with the objective of negotiating contracts with vendors to obtain the most favorable prices for federal government purchases. Precor has a GSA contract and markets directly to federal government customers, including military bases. For information on pricing and procedures, please call 1-877-572-9905 or email Frank.Palmer@precor.com.

Dealers

  • Why should I buy from a store?

    "Precor sells equipment in a network of Precor Authorized Dealer retail stores, on Precor.com and on Amazon.com. The highest level of personalized service will come from one of our Precor Authorized Dealers. Their sales staff is highly trained to help you select the Precor equipment that will best meet your fitness goals. Most Dealers also provide delivery and installation, post-purchase service, and may have financing options available.

    When you purchase from Precor.com, professional delivery and installation is included. We sell to the contiguous US only on Precor.com.

    When you purchase from Amazon.com, standard delivery is curbside. You must receive and assemble the equipment yourself. However, there is an option to call Precor to be put in touch with one of our Authorized Installers who you will pay directly for installation. We highly recommend professional installation."

  • Why are your Dealers, Servicers and Installers Authorized?

    Precor stands behind our products. We strive to provide quality products, exceptional customer service, and a warranty that protects your investment in the event your product should encounter specific issues.

    To ensure you receive the quality service you deserve, we select Precor Authorized Dealers and Servicers whom we believe share our vision of quality and service.

    Precor provides the training to its Authorized Dealers, Installers and Servicers for proper installation and maintenance. We expect our Dealers and installers to provide pre-delivery and post-delivery service and to maintain trained service personnel.

    Occasionally, an unauthorized dealer manages to obtain Precor equipment and offers it for sale to unsuspecting customers. We try to prevent this from happening in both unauthorized stores and on the Internet. Unfortunately, we don't catch everyone.

    Warranty
    The Precor warranty is not transferable, if an unauthorized seller obtains new equipment, the warranty belongs to the person who first it - in this case, the unauthorized dealer. The warranty cannot be transferred to you.

    Our warranty also clearly states that it is void in the event an unauthorized person provides service to the equipment - this includes installation and set up of the product.

    Sometimes unauthorized sellers will remove the serial number from a product so it can't be traced to them - removal of the serial number also voids the warranty.

    Safety and Service Issues
    We have a legitimate interest in preventing products from being sold by unauthorized sellers who may not have Precor qualified and trained personnel for installation or service.

    Unauthorized servicers do not have access to Precor certified parts. There may be some safety risks involved when an unauthorized servicer utilizes parts not specifically designed for Precor products.

  • Who installs your equipment?

    "Precor stands behind our products. We strive to provide quality products, exceptional customer service, and a warranty that protects your investment in the event your product should encounter specific issues.

    To ensure you receive the quality service you deserve, we select Precor Authorized Dealers, Installers and Servicers whom we believe share our vision of quality and service.

    Precor provides the training to its Authorized Dealers, Installers and Servicers for proper installation and maintenance. We expect our Dealers and installers to provide pre-delivery and post-delivery service and to maintain trained service personnel."

  • Should I buy used Precor equipment?

    "Used and refurbished Precor equipment is sold in many stores and on the Internet. With used or refurbished equipment, You won't know the history of the equipment such as how was it used? Was it serviced properly? Where was it located?

    If you are thinking about purchasing used equipment, also stop and think about:

    Warranty
    The Precor warranty is not transferable, if an unauthorized seller obtains new equipment, or a seller is selling used or refurbished equipment, the warranty cannot be transferred to you. Our warranty also clearly states that it is void in the event an unauthorized person provides service to the equipment - this includes installation and set up of the product. Sometimes sellers will remove the serial number from a product so it can't be traced to them - removal of the serial number also voids the warranty.

    Safety and Service Issues
    We have a legitimate interest in preventing products from being sold by unauthorized sellers who may not have Precor qualified and trained personnel for installation or service. Unauthorized servicers do not have access to Precor certified parts. There may be some safety risks involved when an unauthorized servicer utilizes parts not specifically designed for Precor products."

  • I found a super deal for Precor online, but it's from a company(dealer) that I don't know and is not listed on your website. Are they legitimate?

    Possibly not. We sell through Precor Authorized Dealers, Precor.com and directly to Amazon.com (not through 3rd parties on Amazon.com). To find out if the Dealer is Authorized, go to our Store Locator and type in the zip code. If the seller does not appear in the list, they may be an unauthorized seller.

  • I can't find a dealer near me. What should I do?

    Although Precor has Authorized Dealers in most areas, there may not be one in your town. However, most of our dealers will make arrangements to deliver and service Precor equipment in areas near their locations which don't have an Authorized Dealer. Or you can purchase from Precor.com in the contiguous United States, or on Amazon.com.
     

  • What is the difference between buying from Precor, a store or Amazon.com?

    Precor sells equipment in a network of Precor Authorized Dealer retail stores, on Precor.com and on Amazon.com. The highest level of personalized service will come from one of our Precor Authorized Dealers. Their sales staff is highly trained to help you select the Precor equipment that will best meet your fitness goals. Most Dealers also provide delivery and installation, post-purchase service, and may have financing options available.

    When you purchase from Precor.com, professional delivery and installation is provided on most equipment through our delivery service fee. We sell to the contiguous US, Canada and the United Kingdom on Precor.com.

    When you purchase from Amazon.com, standard delivery is curbside. You must receive and assemble the equipment yourself. However, there is an option to call Precor to be put in touch with one of our Authorized Installers who you will pay directly for installation. We highly recommend professional installation."
     

  • Do you have Precor Authorized Dealers in my country?

    Possibly, depending upon the country. But if we don't, chances are one of our international distributors can assist you. For specific information about pricing and availability in your region, please e-mail the international division at intls@precor.com.

  • Where can I find or purchase Precor equipment?

    Precor home and some commercial equipment for the home are sold through specialty fitness stores and select retail outlets, with stores throughout the U.S. and Canada. In addition, we sell to the contiguous United States on Precor.com, and also sell to Amazon.com.

Delivery and Installation

  • Who installs your equipment?

    "Precor stands behind our products. We strive to provide quality products, exceptional customer service, and a warranty that protects your investment in the event your product should encounter specific issues.

    To ensure you receive the quality service you deserve, we select Precor Authorized Dealers, Installers and Servicers whom we believe share our vision of quality and service.

    Precor provides the training to its Authorized Dealers, Installers and Servicers for proper installation and maintenance. We expect our Dealers and installers to provide pre-delivery and post-delivery service and to maintain trained service personnel."

Government

  • Do you offer GSA or educational pricing discounts?

    GSA, or the General Services Administration, is a federal government agency with the objective of negotiating contracts with vendors to obtain the most favorable prices for federal government purchases. Precor has a GSA contract and markets directly to federal government customers, including military bases. For information on pricing and procedures, please call 1-877-572-9905 or email Frank.Palmer@precor.com.

  • Do you offer GSA or educational pricing discounts?

    GSA, or the General Services Administration, is a federal government agency with the objective of negotiating contracts with vendors to obtain the most favorable prices for federal government purchases. Precor has a GSA contract and markets directly to federal government customers, including military bases. For information on pricing and procedures, please call 1-877-572-9905 or email Frank.Palmer@precor.com.

International

  • Why do international prices differ from U.S. prices?

    International prices differ from U.S. prices due to shipping fees, import duties, currency fluctuations, and other issues associated with international trade.

Maintenance

  • What can I use to clean my Precor equipment?

    The cleaner recommended for use on all Precor equipment is Simple Green®. The recommended dilution is 1 part Simple Green to 30 parts of water. Do not spray directly on the equipment. Spray the solution on a clean lint-free, cloth before applying to the equipment.

  • Do I need to perform any preventative maintenance on my Precor equipment?

    "As explained in your Owner’s Manual, basic preventative maintenance will promote years of trouble-free use of your Precor equipment. Some of the basic procedures that should be performed are:

    Ellipticals: After each usage, clean the display with a damp cloth. Every couple of weeks, clean the wheels and ramp with water or a diluted all-purpose cleaner. On a quarterly basis, perform a complete cleaning under the front and rear covers.

    Treadmills: After each usage, clean the display with a damp cloth. Carefully vacuum under the hood (front cover) at least once a month."

Product

  • What can I use to clean my Precor equipment?

    The cleaner recommended for use on all Precor equipment is Simple Green®. The recommended dilution is 1 part Simple Green to 30 parts of water. Do not spray directly on the equipment. Spray the solution on a clean lint-free, cloth before applying to the equipment.

  • Can our equipment be used outside or in a garage?

    Precor equipment is manufactured for use in “normal” indoor controlled environment conditions. Therefore, Precor does not manufacture any exercise equipment that is intended for use outdoors or in an uncontrolled environment, such as a garage, enclosed porch or unfinished basement.

  • My feet occasionally become numb while using the EFX (elliptical). Is this harmful?

    Forefoot numbness while exercising is annoying but not harmful. In fact, you can probably alleviate or even eliminate the symptoms by positioning your feet flat on the pedals, as opposed to lifting your heel with each stride. This can also occur when using a treadmill. If you have any concerns, you may want to consult your physician.

  • How do I convert strides into distance on my Precor elliptical?

    The EFX stride length is approximately 28 ¼ inches (2.356 feet). Therefore, it will take approximately 2241 strides to equal 1 mile. To convert the number of stride to miles, take the number of strides on the display and divide by 2241. To convert strides to kilometers, divide the stride count by 1392.5. Note: the stride length varies by model and CrossRamp angle.

  • How are calories calculated on Precor equipment?

    Precor equipment calculate caloric consumption from a proprietary algorithm based on an average profile developed in conjunction with the American College of Sports Medicine. A number of variables determine the formula, including weight, speed, incline setting and torque. Since people burn calories at different rates, it is impossible to create absolutely accurate calorie burn rates without using sophisticated and sensitive monitoring equipment. Therefore, the calorie burn rate shown on the console fits an average profile. The actual accuracy of the results depends on how close you are to the average profile. These results should be used as a benchmark and not as an absolute measurement.

  • What is a MET?

    A MET is a measurement of oxygen consumption. One MET equals the approximate amount of oxygen consumed per minute by a person at rest. An individual exercising at two METs is consuming oxygen at twice his or her resting rate.

  • What are the differences between commercial and home equipment?

    The primary difference between home and commercial equipment is the engineering and construction to ensure reliability and performance under different use conditions. Precor commercial equipment is designed to withstand near constant use in facilities, while home equipment is built to withstand use in a home setting. Home equipment also features more user amenities and individual-based programming such as User IDs, workout logs and safety features. Home equipment is also generally smaller, weighs less and has an softer, warm brown color palette.

  • Is the static electricity harmful?

    Though it can be annoying, the static generated by exercising on your Precor equipment is not dangerous.

  • Occasionally, I get a shock when I touch the handlebar of my Precor® treadmill. Is there anything that I can do about it?

    "The treadmill belt sliding over the deck surface can, in certain environments, generate a potential of static electricity. In general, this static potential is discharged through the treadmill’s frame grounding. However, in particularly cold, dry environments, residual static potential may remain. This behavior is most evident in the winter, particularly in colder areas. The most effective solution is to raise the relative humidity in the area of the treadmill with a humidifier.
    If you continue to experience static shocks, it’s possible that the belt is being insulated from the frame. In cases of continued static shock, Precor recommends that you call the Precor Authorized Dealer that you purchased the treadmill from to have a Precor Authorized Service Technician examine your treadmill, or call Precor Technical Support at 1-800-665-4404. "

  • I want to buy a Precor elliptical for my home. How tall does my ceiling need to be to use an elliptical?

    Add a minimum of 20 inches (51 cm) onto your own height to provide proper ceiling clearance. Additional Precor equipment dimensions are available under specifications on the Home and Commercial product pages of Precor.com.

  • My home elliptical has lost resistance, what do I do?

    If you own a 120 volt model, leaving the power on for a period of 50 days will make the software shut down the resistance feature of the equipment. Simply cycle the power to restore resistance.

  • How do you determine your e-commerce delivery and installation?

    Our delivery and installation costs are calculated for shipping our product to one of our Precor Authorized Installers, who will contact you for professional installation. They will set up an appointment to you to delivery the product, bring it into your desired room, assemble it and remove the debris. The delivery and installation cost includes both of these services.

  • Why is my telemetry (wireless) heart rate reading erratic or non-existent?

    "The telemetry (wireless) heart rate system depends on a strong, clear signal being presented from the chest strap transmitter to the receiver inside the equipment console. In order to present a clear signal, you should correctly position the chest strap snugly against your body. (See your Owner’s Manual for details). Moist skin helps the transmitter strap make good contact, so perspiration or even dabbing a bit of water onto your skin may help.
    When you first begin using the heart rate strap, lean in close to the equipment console for a few seconds to allow the receiver to pick up the signal. Once the console has a lock on the signal, you can step back to a normal exercise position and begin your workout.
    If the equipment has touch heart rate grips, you should not touch them while using the chest strap, as this will override the telemetry heart rate system. If the chest strap is several years old, it is possible that the battery in the strap has died. If this is the case, contact your Precor Authorized Dealer for assistance, or contact Precor Customer Support at 1-800-786-8404.
    Finally, wireless heart rate signals are susceptible to outside interference from other wireless signals present in the area. If the readings are erratic, try to identify the sources of interference. Likely items that may cause interference are wireless internet devices, cell phones or cell phone towers, and wireless dog fences."

  • I can't find the commercial product that I want to purchase for my home.

    Most of the commercial series equipment that we sell for home use is featured in our Home equipment section (such as the AMT®, StretchTrainer, Ab-X), but you can purchase just about any commercial equipment for your home. If you don't see it, please contact Precor Customer Support at 1-800-786-8404, for help. They will direct you to the nearest Precor Authorized Dealer.

  • Why is my touch heart rate reading erratic or non-existent?

    "Touch heart rate readings depend on a strong, clear pulse to be read from your hands. In order to generate a clear signal, gently grasp the sensors. Do not tightly squeeze them, as this will negatively affect the pulse in your hands, making it more difficult for the sensors to get a good reading.
    The sensors will be more successful if your hands are warm and moist. If you have difficulty getting a reading right away, try again after a few minutes of working out. Typically exercise will cause most people’s hands to become warm and moist.
    Touch heart rate is affected by an individual’s physiology. Some people have stronger pulse in their hands compared to others. Your results may vary."

  • Can I purchase the same equipment I use at my gym for my home?

    Absolutely. However, before you buy, be sure to ask about special electrical requirements that some Precor commercial products require, such as our premium commercial treadmills. Also be sure to measure your space including ceiling height and exterior and interior doorways. Take into consideration angles, corners and tight confines leading to the room where you want to place your equipment. You can find Precor equipment specifications in the product detail pages of the Home equipment section.

Purchase

  • Do you offer financing options?

    Currently, Precor does not have a financing program for home purchasers. However, your local Precor Authorized Dealer may have a financing program in place, if you purchase from the Dealer and if you qualify. The programs differ by Dealer so please contact them directly to inquire.

  • How long does it take to get my equipment?

    You can expect to have your equipment assembled in your room of choice in about 3.5 weeks. However, this can vary depending upon your location, availability for assembly, weather conditions and holidays.

  • Why are your Dealers, Servicers and Installers Authorized?

    Precor stands behind our products. We strive to provide quality products, exceptional customer service, and a warranty that protects your investment in the event your product should encounter specific issues.

    To ensure you receive the quality service you deserve, we select Precor Authorized Dealers and Servicers whom we believe share our vision of quality and service.

    Precor provides the training to its Authorized Dealers, Installers and Servicers for proper installation and maintenance. We expect our Dealers and installers to provide pre-delivery and post-delivery service and to maintain trained service personnel.

    Occasionally, an unauthorized dealer manages to obtain Precor equipment and offers it for sale to unsuspecting customers. We try to prevent this from happening in both unauthorized stores and on the Internet. Unfortunately, we don't catch everyone.

    Warranty
    The Precor warranty is not transferable, if an unauthorized seller obtains new equipment, the warranty belongs to the person who first it - in this case, the unauthorized dealer. The warranty cannot be transferred to you.

    Our warranty also clearly states that it is void in the event an unauthorized person provides service to the equipment - this includes installation and set up of the product.

    Sometimes unauthorized sellers will remove the serial number from a product so it can't be traced to them - removal of the serial number also voids the warranty.

    Safety and Service Issues
    We have a legitimate interest in preventing products from being sold by unauthorized sellers who may not have Precor qualified and trained personnel for installation or service.

    Unauthorized servicers do not have access to Precor certified parts. There may be some safety risks involved when an unauthorized servicer utilizes parts not specifically designed for Precor products.

  • How do you calculate sales tax for your online store?

    Our sales taxes for purchasing on Precor.com are calculated using standard Internet practices

  • How can I find out the status of my Precor online order?

    After you purchase your equipment, you will receive a verification email from Precor with a link to your order account. Click on the link to check your order status. You will also receive order status update emails from Precor as your order moves through our processing, shipping and delivery system.

  • Should I buy used Precor equipment?

    "Used and refurbished Precor equipment is sold in many stores and on the Internet. With used or refurbished equipment, You won't know the history of the equipment such as how was it used? Was it serviced properly? Where was it located?

    If you are thinking about purchasing used equipment, also stop and think about:

    Warranty
    The Precor warranty is not transferable, if an unauthorized seller obtains new equipment, or a seller is selling used or refurbished equipment, the warranty cannot be transferred to you. Our warranty also clearly states that it is void in the event an unauthorized person provides service to the equipment - this includes installation and set up of the product. Sometimes sellers will remove the serial number from a product so it can't be traced to them - removal of the serial number also voids the warranty.

    Safety and Service Issues
    We have a legitimate interest in preventing products from being sold by unauthorized sellers who may not have Precor qualified and trained personnel for installation or service. Unauthorized servicers do not have access to Precor certified parts. There may be some safety risks involved when an unauthorized servicer utilizes parts not specifically designed for Precor products."

  • Who do I contact if I have not heard from a Precor Authorized Installer about delivery and installation within 48 hours of my equipment being shipped?

    For orders that require installation, the equipment is shipped to a Precor Authorized Installer, usually within 3 days of order being processed.

    Once the Installer receives your order, they are required to contact you within 48 hours to make arrangements for delivery and installation.

    If your product has shipped and you have not heard from your installer within 48 hours, please contact Precor Customer Support at 1-800-786-8404.
     

  • I ordered the wrong product, what do I do?

    For purchases on Precor.com, you should immediately contact Precor Customer Support at 1-800-786-8404, prior to y our order reaching the "shipped" status. The sooner we know, the better.

  • I found a super deal for Precor online, but it's from a company(dealer) that I don't know and is not listed on your website. Are they legitimate?

    Possibly not. We sell through Precor Authorized Dealers, Precor.com and directly to Amazon.com (not through 3rd parties on Amazon.com). To find out if the Dealer is Authorized, go to our Store Locator and type in the zip code. If the seller does not appear in the list, they may be an unauthorized seller.

  • After I submit my order, how soon will I have product shipped to me?

    We receive your order and assign a Precor Authorized Partner to deliver and assemble your equipment. This happens M-F, so if you order on the weekend, we will receive your order on Monday.

    We ship your equipment from Precor to your assigned installer in about 3 business days.

    The installer will call you generally within 48 business hours after receiving your equipment from Precor. The installer will set up a date and time to assemble your equipment. The installer will arrive with your equipment on the date and time agreed upon by you. The installer will remove all packaging debris from your home after assembly is complete.

    Most assemblies take one to two hours, depending upon which equipment you purchased and where the equipment will be assembled. If may take longer for more complicated equipment, such as strength systems and if the equipment has to be disassembled to fit through doorways.

    You can expect to have your equipment assembled in your room of choice in about 3.5 weeks. However, this can vary depending upon your location, availability for assembly, weather conditions and holidays.

  • Am I purchasing the product from Precor when I buy on Precor.com?

    Yes. When you purchase on Precor.com, you are purchasing directly from Precor. We will ship your product to one of our Precor Authorized Installers who will contact you to set up a time to professionally install your equipment.

  • I can't find a dealer near me. What should I do?

    Although Precor has Authorized Dealers in most areas, there may not be one in your town. However, most of our dealers will make arrangements to deliver and service Precor equipment in areas near their locations which don't have an Authorized Dealer. Or you can purchase from Precor.com in the contiguous United States, or on Amazon.com.
     

  • Can I cancel my order?

    Yes, in certain circumstances. You may be able to cancel when your order is still "processing" and has not reached "shipped" status. Contact Precor Customer Support at 1-800-786-8404 as soon as you can.

  • Who should I contact if there is a pricing error on my credit card statement?

    For questions about your credit card billing, please contact Precor Customer Support at 1-800-786-8404.

  • What is the difference between buying from Precor, a store or Amazon.com?

    Precor sells equipment in a network of Precor Authorized Dealer retail stores, on Precor.com and on Amazon.com. The highest level of personalized service will come from one of our Precor Authorized Dealers. Their sales staff is highly trained to help you select the Precor equipment that will best meet your fitness goals. Most Dealers also provide delivery and installation, post-purchase service, and may have financing options available.

    When you purchase from Precor.com, professional delivery and installation is provided on most equipment through our delivery service fee. We sell to the contiguous US, Canada and the United Kingdom on Precor.com.

    When you purchase from Amazon.com, standard delivery is curbside. You must receive and assemble the equipment yourself. However, there is an option to call Precor to be put in touch with one of our Authorized Installers who you will pay directly for installation. We highly recommend professional installation."
     

  • Who do I contact if I have questions with the order process?

    Please contact Precor Customer Support at 1-800-786-8404.

  • Do you have Precor Authorized Dealers in my country?

    Possibly, depending upon the country. But if we don't, chances are one of our international distributors can assist you. For specific information about pricing and availability in your region, please e-mail the international division at intls@precor.com.

  • I can't find the commercial product that I want to purchase for my home.

    Most of the commercial series equipment that we sell for home use is featured in our Home equipment section (such as the AMT®, StretchTrainer, Ab-X), but you can purchase just about any commercial equipment for your home. If you don't see it, please contact Precor Customer Support at 1-800-786-8404, for help. They will direct you to the nearest Precor Authorized Dealer.

  • Where can I find or purchase Precor equipment?

    Precor home and some commercial equipment for the home are sold through specialty fitness stores and select retail outlets, with stores throughout the U.S. and Canada. In addition, we sell to the contiguous United States on Precor.com, and also sell to Amazon.com.

  • Can I purchase the same equipment I use at my gym for my home?

    Absolutely. However, before you buy, be sure to ask about special electrical requirements that some Precor commercial products require, such as our premium commercial treadmills. Also be sure to measure your space including ceiling height and exterior and interior doorways. Take into consideration angles, corners and tight confines leading to the room where you want to place your equipment. You can find Precor equipment specifications in the product detail pages of the Home equipment section.

  • Why should I buy from a store?

    "Precor sells equipment in a network of Precor Authorized Dealer retail stores, on Precor.com and on Amazon.com. The highest level of personalized service will come from one of our Precor Authorized Dealers. Their sales staff is highly trained to help you select the Precor equipment that will best meet your fitness goals. Most Dealers also provide delivery and installation, post-purchase service, and may have financing options available.

    When you purchase from Precor.com, professional delivery and installation is included. We sell to the contiguous US only on Precor.com.

    When you purchase from Amazon.com, standard delivery is curbside. You must receive and assemble the equipment yourself. However, there is an option to call Precor to be put in touch with one of our Authorized Installers who you will pay directly for installation. We highly recommend professional installation."

Service

  • Who installs your equipment?

    "Precor stands behind our products. We strive to provide quality products, exceptional customer service, and a warranty that protects your investment in the event your product should encounter specific issues.

    To ensure you receive the quality service you deserve, we select Precor Authorized Dealers, Installers and Servicers whom we believe share our vision of quality and service.

    Precor provides the training to its Authorized Dealers, Installers and Servicers for proper installation and maintenance. We expect our Dealers and installers to provide pre-delivery and post-delivery service and to maintain trained service personnel."

  • Where do I find the serial number on my Precor equipment?

    "Precor serial numbers are almost always on a white label below a black barcode (similar in appearance to a UPC code). Depending on the date of manufacture, the serial number is an alphanumeric combination that is either 10 or 13 characters long. This serial number is in different locations depending on the type of equipment you own.

    For Treadmills: The serial number is on the label near the power cord entry and on the frame under the left rear of the treadmill. Certain older treadmills will have the serial number on the center cross beam under the deck or on the hood (or under the hood on the frame).

    For Ellipticals: The serial number can be located either at the rear of the equipment near the on/off switch on a white sticker with a bar code, or on the frame located under the hood.

    For Bikes: The serial number is either on the bottom of the frame (viewing of this requires laying the equipment on its side) or on the rear of the frame near the floor.

    For Stair Climbers: The serial number is either on the bottom of the foot pedals or on the left front cover near the on/off switch.

    If you need help locating the serial number of your Precor equipment, please call our Technical Support Representatives at 1-888-665-4404."

  • How do I correct the error code that is displayed on my equipment?

    An error code is a message from the internal electronics indicating the location of a potential issue. However, the error code is only one piece of the troubleshooting process. The recommended course of action is to contact Precor Technical Support at 1-888-665-4404. Any information you can provide about the circumstances surrounding the error code (how the machine was being used before the error, any unusual behavior the machine exhibited, etc) will be beneficial.

  • What happens if I need service after the Precor equipment is installed in my home?

    The Precor Authorized Dealer that completed the delivery and installation is your contact for your service needs. If you purchased on Precor.com or Amazon.com, please contact Precor Customer Support at 1-800-786-8404.

  • Can I get a service manual for my Precor equipment?

    Service manuals are available only to Precor Certified Technicians and are not available to the general public. If you need assistance and would like to speak with one of our Technical Support Representatives, please call 1-888-665-4404. Our technicians are available from 6:00 a.m. to 5:00 p.m., Monday through Friday, Pacific Standard Time, except for Thursdays when we close at 3:00 p.m.

  • Are parts still available for my Precor Rower?

    Unfortunately, due to the length of time this equipment has been out of production, parts are no longer available through Precor.

  • Where can I get parts for my Precor equipment?

    Precor recommends that you contact the Precor Authorized Dealer from which you purchased your equipment, as they may have the replacement part in stock. If you are unable to purchase the part from your Dealer or if you purchased from Precor.com or Amazon.com, please contact Precor Parts Department at 1-800-347-4404, option 2. Only owners of the Precor equipment, Authorized Precor Service Providers and Precor Authorized Dealers may purchase directly from Precor. Please have the serial number of the equipment available at the time of purchasing parts.

Warranty

  • Where do I find warranty information?

    A complete literature packet is included with each piece of Precor equipment. The packet contains an Owner’s Manual and a warranty card, which contains all pertinent information. You can also find our warranty information on Precor.com. If you have lost your literature packet, you can contact Precor Customer Support at 1-888-665-4404 to review the warranty status of your Precor equipment. Please have the serial number of the unit available when contacting Precor.

  • Why do you ask extra questions on the warranty registration

    When you register your warranty, Precor also asks you extra questions such as your age, sex, fitness goals, why you purchased, etc. These are optional questions that we ask to find out a little more about who, as a group, is purchasing our equipment. We then use that general information when we develop new equipment to make sure we design products that interest the types of people who purchase our equipment. We do not share this information, and only use it internally.

  • Where do I register my warranty?

    The most convenient place to register your warranty is on Precor.com in the Customer Service section at the bottom. It's faster to register your warranty online, so we have your information as soon as possible. Or you can fill out and mail in the paper warranty card that came with your equipment in the support materials packet.

  • What is the warranty on my Precor® equipment?

    "The warranty specifications are included in the literature packet supplied with the equipment upon purchase, and begin on the invoice date of the original purchase. The warranty extends only to the original purchaser of the equipment and is Non-Transferable. In order for Precor equipment to be covered under warranty, it must be purchased either directly from Precor or an Authorized Precor Dealer.
    Precor equipment carry the warranty that was in effect on the date of manufacture and applies only against manufacture defects discovered within the warranty period. Please refer to the warranty information that came with your unit.
    If you have lost your literature packet, you can contact Precor Customer Support at 1-888-665-4404 to review the warranty status of your Precor equipment. Please have the serial number of your unit available when contacting Precor."

  • What information will I need to supply to the customer service representative when I all about a problem with my Precor equipment?

    "Please provide the Customer Service Representative with the following information:
    Precor equipment model number such as EFX 576i,966i Treadmill
    Precor equipment serial number
    The nature of the issue such as the error message, symptoms, description of the issue, etc
    Your company name, contact name, address and phone number"

  • I am having an issue with my Precor equipment. How do I obtain warranty service or technical assistance?

    It is always best to contact the Precor Authorized Dealer from which you purchased your equipment. If your dealer cannot help you, or if you purchased from Precor.com or Amazon.com, you should call Precor Technical Support at 1-888-665-4404. Our technicians can recommend a Precor Authorized Service Provider in your general area. Please have the serial number of the unit available when contacting Precor.

  • My Precor equipment is still under parts warranty but no longer under labor warranty. Can you send parts directly to me without getting a servicer involved?

    Generally speaking, it is against Precor policy to send warranty parts to anyone other than a Precor Authorized Technician. While Precor can make certain exceptions in the case of reasonably simple items, it is important that a trained technician evaluate the cause and provide a solution to any problems you may experience with your Precor equipment.

  • My basement was flooded, and my Precor was underwater. Is this covered under warranty?

    "Warranty is defined as covering failures due to defects in materials or workmanship of the equipment itself. Catastrophic environmental failures are not covered under the scope of our warranty, but may be subject to other types of insurance.
    If your Precor equipment has been exposed to a catastrophic environmental failure, we recommend you immediately cease using the equipment until it has been fully inspected."

  • What is the warranty on parts purchased for replacement?

    Parts purchased for replacement through either your dealer or directly through Precor have a one year replacement warranty. There is no labor warranty on replacement parts.

  • Where do I find the serial number on my Precor equipment?

    "Precor serial numbers are almost always on a white label below a black barcode (similar in appearance to a UPC code). Depending on the date of manufacture, the serial number is an alphanumeric combination that is either 10 or 13 characters long. This serial number is in different locations depending on the type of equipment you own.

    For Treadmills: The serial number is on the label near the power cord entry and on the frame under the left rear of the treadmill. Certain older treadmills will have the serial number on the center cross beam under the deck or on the hood (or under the hood on the frame).

    For Ellipticals: The serial number can be located either at the rear of the equipment near the on/off switch on a white sticker with a bar code, or on the frame located under the hood.

    For Bikes: The serial number is either on the bottom of the frame (viewing of this requires laying the equipment on its side) or on the rear of the frame near the floor.

    For Stair Climbers: The serial number is either on the bottom of the foot pedals or on the left front cover near the on/off switch.

    If you need help locating the serial number of your Precor equipment, please call our Technical Support Representatives at 1-888-665-4404."