"Precor serial numbers are almost always on a white label below a black barcode (similar in appearance to a UPC code). Depending on the date of manufacture, the serial number is an alphanumeric combination that is either 10 or 13 characters long. This serial number is in different locations depending on the type of equipment you own.
An error code is a message from the internal electronics indicating the location of a potential issue. However, the error code is only one piece of the troubleshooting process. The recommended course of action is to contact Precor Technical Support at 1-888-665-4404. Any information you can provide about the circumstances surrounding the error code (how the machine was being used before the error, any unusual behavior the machine exhibited, etc) will be beneficial.
The Precor Authorized Dealer that completed the delivery and installation is your contact for your service needs. If you purchased on Precor.com or Amazon.com, please contact Precor Customer Support at 1-800-786-8404.
Service manuals are available only to Precor Certified Technicians and are not available to the general public. If you need assistance and would like to speak with one of our Technical Support Representatives, please call 1-888-665-4404. Our technicians are available from 6:00 a.m. to 5:00 p.m., Monday through Friday, Pacific Standard Time, except for Thursdays when we close at 3:00 p.m.
Precor recommends that you contact the Precor Authorized Dealer from which you purchased your equipment, as they may have the replacement part in stock. If you are unable to purchase the part from your Dealer or if you purchased from Precor.com or Amazon.com, please contact Precor Parts Department at 1-800-347-4404, option 2. Only owners of the Precor equipment, Authorized Precor Service Providers and Precor Authorized Dealers may purchase directly from Precor. Please have the serial number of the equipment available at the time of purchasing parts.
"Precor stands behind our products. We strive to provide quality products, exceptional customer service, and a warranty that protects your investment in the event your product should encounter specific issues.
To ensure you receive the quality service you deserve, we select Precor Authorized Dealers, Installers and Servicers whom we believe share our vision of quality and service.