• A complete literature packet is included with each piece of Precor equipment. The packet contains an Owner’s Manual and a warranty card, which contains all pertinent information. You can also find our warranty information on Precor.com. If you have lost your literature packet, you can contact Precor Customer Support at 1-888-665-4404 to review the warranty status of your Precor equipment. Please have the serial number of the unit available when contacting Precor.

  • When you register your warranty, Precor also asks you extra questions such as your age, sex, fitness goals, why you purchased, etc. These are optional questions that we ask to find out a little more about who, as a group, is purchasing our equipment. We then use that general information when we develop new equipment to make sure we design products that interest the types of people who purchase our equipment. We do not share this information, and only use it internally.

  • The most convenient place to register your warranty is on Precor.com in the Customer Service section at the bottom. It's faster to register your warranty online, so we have your information as soon as possible. Or you can fill out and mail in the paper warranty card that came with your equipment in the support materials packet.

  • "The warranty specifications are included in the literature packet supplied with the equipment upon purchase, and begin on the invoice date of the original purchase. The warranty extends only to the original purchaser of the equipment and is Non-Transferable. In order for Precor equipment to be covered under warranty, it must be purchased either directly from Precor or an Authorized Precor Dealer.

  • "Please provide the Customer Service Representative with the following information:
    Precor equipment model number such as EFX 576i,966i Treadmill
    Precor equipment serial number
    The nature of the issue such as the error message, symptoms, description of the issue, etc
    Your company name, contact name, address and phone number"

  • It is always best to contact the Precor Authorized Dealer from which you purchased your equipment. If your dealer cannot help you, or if you purchased from Precor.com or Amazon.com, you should call Precor Technical Support at 1-888-665-4404. Our technicians can recommend a Precor Authorized Service Provider in your general area. Please have the serial number of the unit available when contacting Precor.

  • Generally speaking, it is against Precor policy to send warranty parts to anyone other than a Precor Authorized Technician. While Precor can make certain exceptions in the case of reasonably simple items, it is important that a trained technician evaluate the cause and provide a solution to any problems you may experience with your Precor equipment.

  • "Warranty is defined as covering failures due to defects in materials or workmanship of the equipment itself. Catastrophic environmental failures are not covered under the scope of our warranty, but may be subject to other types of insurance.
    If your Precor equipment has been exposed to a catastrophic environmental failure, we recommend you immediately cease using the equipment until it has been fully inspected."

  • Parts purchased for replacement through either your dealer or directly through Precor have a one year replacement warranty. There is no labor warranty on replacement parts.

  • "Precor serial numbers are almost always on a white label below a black barcode (similar in appearance to a UPC code). Depending on the date of manufacture, the serial number is an alphanumeric combination that is either 10 or 13 characters long. This serial number is in different locations depending on the type of equipment you own.