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What information will I need to supply to the customer service representative when I all about a problem with my Precor equipment?

"Please provide the Customer Service Representative with the following information:
Precor equipment model number such as EFX 576i,966i Treadmill
Precor equipment serial number
The nature of the issue such as the error message, symptoms, description of the issue, etc
Your company name, contact name, address and phone number"