What is Precor's return policy?
Before-Your-Order-Ships Cancellation: You may cancel your order for a full refund at any time before your equipment is shipped from our warehouse. Equipment generally ships within two business days from the day you place your order, M-F. To cancel your order, contact a Precor Representative to discuss at (866) 593-5568; M-F 6:00 AM – 5:00 PM Pacific Time.
Once-Your-Order-Has-Shipped Cancellation: If you cancel your order after it has shipped from our warehouse, but prior to delivery and installation to you, we will refund the cost of the equipment, but not the cost of shipping. To cancel your enroute order, you must contact a Precor Representative to discuss at (866) 593-5568; M-F 6:00 AM – 5:00 PM Pacific Time.
After Delivery Return: We are unable to accept returns after the product has been delivered to you or installed. If there is an out-of-box problem or an operating issue occurs during installation, the installer will fix the issue or a service technician will be dispatched to your home at no cost to you. Precor takes pride in assuring that your new equipment is in perfect working order at the conclusion of the delivery and installation. If the technician deems the product to be inoperable, Precor will replace the defective unit.