Warranty & Service
Backed by One of the Best Warranties in the Business
We stand fully behind every piece of fitness equipment we produce. We’ve been building equipment to withstand the repetitive rigorous workouts of commercial use for years, so we know quality and durability. We’re proud of the work we do and the respect we’ve earned, so we’re confident in warranting all residential products and commercial products used in the home for the following periods in the USA and Canada:
To determine the Warranty coverage for your home equipment, consult your Owner’s Manual.
10 Year Warranty
Elliptical Fitness Crosstrainers™ (EFX®): EFX 5.37, EFX 5.35, EFX 5.33, EFX 5.31, EFX 5.25 09/08, EFX 5.23 09/08, EFX 5.17i
Treadmills: 9.35, 9.33, 9.31, 9.57
Strength Systems: S3.15, S3.19, S3.21, S3.23 Functional Trainer, S3.23 Combo, S3.25, S3.45, S3.55, Multi-angle Bench, S3.23 Accessories Kit
Commercial Equipment for Your Home: When Precor commercial series equipment is purchased for home use, our 10 year home equipment warranty applies.
To view the home equipment 10 year warranty, click here.
5 Year Warranty
For the following EFX, new models introduced in December 2010. The serial number can be found on a label on the base:
EFX 5.25 whose serial number begins with ATTK
EFX 5.23 whose serial number begins with AMXR
EFX 5.21 whose serial number begins with AJPR
For the following Treadmills, new models introduced in September 2011. The serial number can be found on a label on the base:
9.27 Treadmill whose serial number begins with A838
9.23 Treadmill whose serial number begins with AAFT
To view the home equipment 5 year warranty, click here.
If you purchase our commercial fitness equipment for home use, the 10 year home product warranty applies, even though you may find our commercial warranty information in the literature kit that comes with your equipment.
We stand behind our products, Installers and Servicers
We strive to provide quality equipment, exceptional customer service, and a warranty that protects your investment in the event your equipment should encounter specific issues.
To ensure you receive the quality service you deserve, we select Precor Dealers, Installers and Servicers whom we believe share our vision of quality and service, and we provide training to them for proper installation and maintenance.
If you have specific service questions, please visit our FAQ page in the Customer Support section.