A Limited Warranty statement is included with each piece of Precor equipment.
If you have lost your Owner’s Manual, you can find information on your warranty here. If you purchased from a Precor Authorized Dealer retail store or a retail Dealer’s website, contact the Dealer to review the warranty status of your Precor equipment. Or you can contact Precor Customer Support at 1-888-665-4404. You will need to have the serial number of your unit available.
When you register your warranty, Precor also asks you extra questions such as your age, sex, fitness goals, why you purchased, etc. These are optional questions that we ask to find out a little more about who, as a group, is purchasing our equipment. We then use that general information when we develop new equipment to make sure we design products that interest the types of people who purchase our equipment. We do not share this information, and only use it internally.
The most convenient place to register your warranty is on Precor.com in the Customer Service section at the bottom. It's faster to register your warranty online, so we have your information as soon as possible. Or you can fill out and mail in the paper warranty card that came with your equipment in the support materials packet.
"The warranty specifications are included in the Owner’s Manual supplied with the equipment upon purchase, and begin on the invoice date of the original purchase. The warranty extends only to the original purchaser of the equipment and is Non-Transferable. In order for Precor equipment to be covered under warranty, it must be purchased either directly from Precor or an Authorized Precor Dealer.
"Please provide the Customer Service Representative with the following information:
Precor equipment model number such as EFX 576i,966i Treadmill
Precor equipment serial number
The nature of the issue such as the error message, symptoms, description of the issue, etc
Your company name, contact name, address and phone number"
It is always best to contact the Precor Authorized Dealer from which you purchased your equipment. If your dealer cannot help you, or if you purchased from Precor.com or Amazon.com, you should call Precor Technical Support at 1-888-665-4404. Our technicians can recommend a Precor Authorized Service Provider in your general area. Please have the serial number of the unit available when contacting Precor.
Generally speaking, it is against Precor policy to send warranty parts to anyone other than a Precor Authorized Technician. While Precor can make certain exceptions in the case of reasonably simple items, it is important that a trained technician evaluate the cause and provide a solution to any problems you may experience with your Precor equipment.
"Warranty is defined as covering failures due to defects in materials or workmanship of the equipment itself. Catastrophic environmental failures are not covered under the scope of our warranty, but may be subject to other types of insurance.
If your Precor equipment has been exposed to a catastrophic environmental failure, we recommend you immediately cease using the equipment until it has been fully inspected."
"Precor serial numbers are almost always on a white label below a black barcode (similar in appearance to a UPC code). Depending on the date of manufacture, the serial number is an alphanumeric combination that is either 10 or 13 characters long. This serial number is in different locations depending on the type of equipment you own.