Delivery & Assembly

When you purchase from Precor.com, delivery and assembly is provided on most equipment* through our delivery fee. 

What to expect:

1.       We receive your order and assign a Precor Authorized Partner to deliver and assemble your equipment. This happens M-F, so if you order on the weekend, we will receive your order on Monday.

2.       We ship your equipment from Precor to your assigned installer in about 3 business days.

3.       The installer will call you generally within 48 business hours after receiving your equipment from Precor. The installer will set up a date and time to assemble your equipment.

4.       The Installer will arrive with your equipment on the date and time agreed upon by you.

5.       The Installer will remove all packaging debris from your home after assembly of your equipment.

6.       Most assemblies take one to 2 hours, depending upon which equipment you purchased and where the equipment will be assembled. It may take longer for more complicated equipment, such as strength systems and if the equipment has to be disassembled to fit through doorways.

You can expect to have your equipment assembled in your room of choice in about 3 1/2 weeks. However, this can vary depending upon your location, availability for assembly, weather conditions and holidays.

Precor always recommends professional assembly, however we have created video tutorials for more information on how to assemble your Precor Elliptical or Treadmill if you choose to do-it-yourself. Please click on the link that corresponds with your Precor model.

• Video - How to Assemble your Precor Elliptical
• Video - How to Assemble your Precor Treadmill

Your Order Status

Once you place your order, you will automatically receive an online account in The Precor Store.  You will be able to log into your account on Precor.com to monitor the status of your order.

As your order moves from submitted to delivered, you will receive automatic email updates from The Precor Store to keep you informed about the status of your equipment.  If you wish to check the status of your order any time, just click the link in the order summary email to log into your Precor Store account.

*All equipment includes Delivery and Assembly, except the following equipment. This equipment will be shipped directly to you for self-assembly and installation:

• StretchTrainer™
• Ab-X
• Multi-Angle Bench
• Super Bench

Register Your Warranty

Once you receive your equipment, be sure to protect your investment. Register your warranty on Precor.com in the Customer Service section.

Precor.com Delivery Fees

When you purchase equipment from Precor.com,  Delivery and Assembly fees will be added.  If you purchase multiple pieces of equipment, the delivery fee will be added for each piece.  Precor.com charges a flat fee.

Warranty & Service

Backed by One of the Best Warranties in the Business

We stand fully behind every piece of fitness equipment we produce. We’ve been building equipment to withstand the repetitive rigorous workouts of commercial use for years, so we know quality and durability. We’re proud of the work we do and the respect we’ve earned, so we’re confident in warranting all residential products and commercial products used in the home for the following periods in the USA and Canada:

To determine the Warranty coverage for your home equipment, consult your Owner’s Manual.

10 Year Warranty

Elliptical Fitness Crosstrainers™ (EFX®): EFX 5.37, EFX 5.35, EFX 5.33, EFX 5.31, EFX 5.25 09/08, EFX 5.23 09/08, EFX 5.17i

Treadmills: 9.35, 9.33, 9.31, 9.57

Strength Systems: S3.15, S3.19, S3.21, S3.23 Functional Trainer, S3.23 Combo, S3.25, S3.45, S3.55, Multi-angle Bench, S3.23 Accessories Kit

Commercial Equipment for Your Home: When Precor commercial series equipment is purchased for home use, our 10 year home equipment warranty applies.

To view the home equipment 10 year warranty, click here.

5 Year Warranty

For the following EFX, new models introduced in December 2010. The serial number can be found on a label on the base:

EFX 5.25 whose serial number begins with ATTK

EFX 5.23 whose serial number begins with AMXR

EFX 5.21 whose serial number begins with AJPR

For the following Treadmills, new models introduced in September 2011. The serial number can be found on a label on the base:

9.27 Treadmill whose serial number begins with A838

9.23 Treadmill whose serial number begins with AAFT

To view the home equipment 5 year warranty, click here.

If you purchase our commercial fitness equipment for home use, the 10 year home product warranty applies, even though you may find our commercial warranty information in the literature kit that comes with your equipment.

We stand behind our products, Installers and Servicers

We strive to provide quality equipment, exceptional customer service, and a warranty that protects your investment in the event your equipment should encounter specific issues.

To ensure you receive the quality service you deserve, we select Precor Dealers, Installers and Servicers whom we believe share our vision of quality and service, and we provide training to them for proper installation and maintenance.

If you have specific service questions, please visit our FAQ page in the Customer Support section.