IHRSA Session Summaries: Customer Service and Retention
The quality of your club's customer service is equally important to the member experience as the equipment and facility itself. Service can have an enormous impact on member retention and your business' success, and it depends heavily on how much passion and effort your team members put into their work.
With full permission from IHRSA, Precor is excited to share insights gathered at the 2015 IHRSA Convention from the thought leaders of the health and fitness industry. Full-length videos are available for purchase at ihrsastore.com.
Now you can download seven session summaries from the "Customer Service and Retention" education track from the 2015 IHRSA Convention, including: