English (US)
English (GB)
Deutsch
Français
Español
日本語
中文Support center
We're here for you
Supporting you is one of our core values. You’ll receive industry-leading commercial customer service from start to finish, including technical support, service, parts, and beyond.
We’re ready to help.
CALL US AT 1-800-347-4404 FOR COMMERCIAL SUPPORT
You'll reach our empowered team members who have more than eight years of tenure, on average, supporting commercial facilities, to get you the help you need.
EMAIL US
If you prefer, you can reach us by email at support@precor.com or complete this form for a prompt response.
INFORMATION TO HAVE HANDY
If you’re calling us with an equipment issue, it’s helpful if you have this information ready:
- Serial number
- Type of equipment (e.g. EFX, AMT, Treadmill, StairClimber, Upright or Recumbent Bike, Specific Strength Unit)
- Description of the issue
- Address of the facility where the equipment is located Name and phone number of the point of contact
For support, submit the form below.
Purchase parts, protect your equipment and more
Service Agreements
Once your standard warranty expires, our comprehensive agreements have you covered.
PBS Resource Center
We provide training, guides and videos to deliver the most for your investment.
Introducing Precor Pulse
A comprehensive support platform that combines asset management, parts ordering, service requests, technical guides, and a knowledge base for your
Precor equipment.
Experience unmatched service with Precor
Our customers are at the heart of everything we do. Our industry-leading technicians ensure your equipment is always working, providing fast and reliable repairs. With rigorous training and comprehensive knowledge, we deliver consistent quality service every time.
Always on your team
From upgrades to routine maintenance, we're always here to support you.
Questions? Find the answers here.
Browse our most frequently asked questions regarding service, parts, warranty, product cleaning, heart rate monitoring and more.